Last updated: 15 May 2018
When you create an account or profile on our Website or App, we ask you to provide certain Personal Information, including your name, email address, phone number You will use your email address and your password to login to your account/profile. Your ParkJockey account will be password-protected and we use your name to help verify your account when you call our customer support representatives or contact us for other purposes.
When completing your account information or using our Services, you have the option to specify whether you require disabled parking. This information is only used to provide you with a suitable parking space and you are under no obligation to provide this information. We rely on your consent to process this Personal Information via and opt-in box and you can change your account settings at any time.
If you purchase or pay for our Services, then we will collect Personal Information from you, such as your name, mailing address and telephone number, so that we can process and fulfil your order. Your ParkJockey account will give you the option to store your credit card details and/or bank account details and add a PayPal account. We will process your payment card information when you use a payment card to make a purchase on our Website, App and Pay Stations.
When you create a ParkJockey account or profile you may at your option choose to register your vehicle(s) with us and store this information on your account for future use. Alternatively, you can provide this information as and when you use our Services. In order to register your vehicle we may collect Personal Information, including your vehicle registration number and details of its make, model and colour.
When you contact us or interact with our customer support representatives via email, telephone or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences. We also may create logs/reports that are useful in diagnosing performance related issues, and capture information relating to the issue. We use this information to provide you with customer and Services support. We may access your ParkJockey account, or other relevant profile/account, in order to provide you with the necessary assistance or support you require or have requested. We may also record and review your conversations with our customer support representatives (e.g. when you contact us by telephone), for training and complaints handling, and also to review any information you have provided in response to a voluntary customer survey(s). We will only record and/or review your conversations with us where we are permitted to do so by applicable laws and we will always tell you we are doing so.
We also may receive information about you from social networking sites when you choose to connect with those sites.
Your account allows you to sign up and log in using your Facebook or Google Plus account. If you sign-up using Facebook or Google Plus, they will ask your permission to share certain Personal Information from your accounts with ParkJockey. This Personal Information includes your name and email address, and where you are using your Facebook account it will include your public profile and details of your events. This Personal Information is collected by Facebook and Google Plus and is provided to us under the terms of their privacy policies (www.facebook.com/about/privacy and www.google.co.uk/intl/en/policies/privacy/). You can control the Personal Information that we receive from them using the privacy settings in your Facebook or Google Plus account. If you sign up using Facebook or Google Plus, your account will be connected automatically to your Facebook or Google Plus account, and information regarding your activity on our Website and/or App (and Pay Stations where relevant), will be shared with Facebook and Google Plus.
If you enter into a sweepstakes, contests, online games, prize draws, competitions or similar promotion ("Activities"), we may use the Personal Information you provide to administer those Activities. To administer such Activities we may require you to provide certain Personal Information, which may include, your name, username, password, email address, date of birth and contact details (e.g. email address, telephone number).
To the extent that the terms and conditions of any such promotion regarding the treatment of Personal Information about you conflict with this Privacy Statement, the terms and conditions of the promotion will prevail and we advise you to review any Activity specific terms carefully.
ParkJockey have put in place appropriate physical and technical measures to safeguard the Personal Information we collect in connection with our Services. However, please note that although we take appropriate steps to protect your Personal Information, no website, device, online application or transmission of data, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.
The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside the European Economic Area ("EEA"), including but not limited to the United States of America or in any other country where ParkJockey or its affiliates, subsidiaries or service providers maintain facilities.
All Personal Information you provide to us is stored on our secure servers. ParkJockey is PCI-DSS compliant and any payment transactions carried out by us will be encrypted. Where we process payments, we do so through different merchant accounts. The merchant accounts we work with are: Braintree, PayPal, SIX Payment Services, Heartland, CreditCall, American Express Merchant Services, Adyen, WorldPay and Barclaycard Merchant Services. Where we have given you (or where you have chosen) a password that enables you to access certain services, such as you ParkJockey account, you are responsible for keeping this password confidential and we ask you not to share your password with anyone.
Certain Services include social networking, chat room or forum features. You should ensure that when using these features that you do not submit any personal Information that you do not want to be seen, collected or used by other users.
ParkJockey will collect, store and process your Personal Information in accordance with your rights under any applicable data protection laws. For further information about your rights, see below:
If you wish to enforce any of your rights under applicable data protection laws, then please contact us at email@example.com. We will respond to your request without undue delay and by no later than one month from receipt of any such request, unless a longer period is permitted by applicable data protection laws, and we may charge a reasonable fee for dealing with your request which we will notify to you. Please note that we will only charge a fee where we are permitted to do so by applicable data protection laws.
If you are concerned that we have not complied with your legal rights under applicable data protection laws, you may contact the Information Commissioner's Office (www.ico.gov.uk) which is the data protection regulator in the UK which is where ParkJockey is located. Alternatively, if you are based outside the UK, you may contact your local data protection supervisory authority.
We will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted and/or returned to you in accordance with applicable law.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Website Session ID||PHPSESSID||This cookie is essential for our site to allow you to use our site in a way that makes your browsing experience more convenient for example by allowing you to log in to your account once and have access to your private pages thereafter. The cookie is also used to improve the performance of the site by remembering preferences like language.|
|Parking Preferences||CakeCookie[selected_city]||This cookie enables us to store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.|
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
Except for essential cookies, all cookies will expire after 24 hours.
We and other ParkJockey affiliates may use your Personal Information (such as your contact details (e.g. name, address, email address, telephone number)) to send you marketing-related correspondence by email, telephone and/or text message (SMS) related to ParkJockey products and Services in accordance with your email and contact preferences in your ParkJockey account or as you otherwise agree to.
When you use our Services, contact our customer support representatives, create an account or profile, or subscribe to one of our Services, you may be given the opportunity to opt-in to (or where permitted by applicable law, opt-out of) the receiving of such marketing-related correspondence.
Where you have consented to us doing so, we do share Personal Information with third parties, such as a venue owners or parking asset management company (i.e. the company responsible for managing the car park or facilities), for the third parties’ marketing purposes.
We may also use your Personal Information to personalise and to target more effectively our marketing communications to ensure, to the extent possible, that any marketing-related correspondence is relevant to you.
To opt out of receiving marketing-related correspondence from ParkJockey, please click "Unsubscribe" from any marketing or promotional email or text message (SMS) you receive from us or any third party, such as a venue owner or parking asset management company (i.e. the company responsible for managing the car park or facilities), or email us at firstname.lastname@example.org.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. We will provide this notice by email or by posting notice of the changes on the ParkJockey Website, the App or through any relevant services.