1. Who are we?
ParkJockey London Limited and ParkJockey Miami, LLC are part of the ParkJockey group, headquartered in Miami, Florida, United States of America for more information about the ParkJockey group of companies, please email us at firstname.lastname@example.org.
- If your Country of Residence is the United Kingdom or a country within the European Union, the Data Controller is ParkJockey London Limited (company number 08701979) of 24 Lyndhurst Gardens, Finchley, London N3 1TB United Kingdom.
- If your Country of Residence is outside of the Europe Union and/or the United Kingdom, the Data Controller is ParkJockey Miami, LLC of 78 SW 7th St. Suite 500, Miami, Florida 33130 United States.
2. What is Personal Information?
3. What Personal Information does ParkJockey collect about you?
A. Personal Information you provide directly
Some Services we offer enable you to give us Personal Information directly.
When you create a ParkJockey account or profile
When you create an account or profile on our Website or App, we ask you to provide certain Personal Information, including your name, email address, phone number You will use your email address and your password to login to your account/profile. Your ParkJockey account will be password-protected and we use your name to help verify your account when you call our customer support representatives or contact us for other purposes.
When completing your account information or using our Services, you have the option to specify whether you require disabled parking. This information is only used to provide you with a suitable parking space and you are under no obligation to provide this information. We rely on your consent to process this Personal Information via and opt-in box and you can change your account settings at any time.
When you purchase ParkJockey's Services
If you purchase or pay for our Services, then we will collect Personal Information from you, such as your name, mailing address and telephone number, so that we can process and fulfil your order. Your ParkJockey account will give you the option to store your credit card details and/or bank account details and add a PayPal account. We will process your payment card information when you use a payment card to make a purchase on our Website, App and Pay Stations.
When you register a Vehicle with ParkJockey
When you create a ParkJockey account or profile you may at your option choose to register your vehicle(s) with us and store this information on your account for future use. Alternatively, you can provide this information as and when you use our Services. In order to register your vehicle we may collect Personal Information, including your vehicle registration number and details of its make, model and colour.
When you communicate with ParkJockey
When you contact us or interact with our customer support representatives via email, telephone or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences. We also may create logs/reports that are useful in diagnosing performance related issues, and capture information relating to the issue. We use this information to provide you with customer and Services support. We may access your ParkJockey account, or other relevant profile/account, in order to provide you with the necessary assistance or support you require or have requested. We may also record and review your conversations with our customer support representatives (e.g. when you contact us by telephone), for training and complaints handling, and also to review any information you have provided in response to a voluntary customer survey(s). We will only record and/or review your conversations with us where we are permitted to do so by applicable laws and we will always tell you we are doing so.
B. Information about your use of the Services
We may collect information about your use of our Services through our Website and our App (and Pay Stations where relevant). For example, we may collect:
C. Personal Information from third party sources
We may receive Personal Information from third parties (i.e. other companies), for further details on this please see the following additional information:
When you login to your account with your social media credentials
We also may receive information about you from social networking sites when you choose to connect with those sites.
Your account allows you to sign up and log in using your Facebook or Google Plus account. If you sign-up using Facebook or Google Plus, they will ask your permission to share certain Personal Information from your accounts with ParkJockey. This Personal Information includes your name and email address, and where you are using your Facebook account it will include your public profile and details of your events. This Personal Information is collected by Facebook and Google Plus and is provided to us under the terms of their privacy policies (www.facebook.com/about/privacy and www.google.co.uk/intl/en/policies/privacy/). You can control the Personal Information that we receive from them using the privacy settings in your Facebook or Google Plus account. If you sign up using Facebook or Google Plus, your account will be connected automatically to your Facebook or Google Plus account, and information regarding your activity on our Website and/or App (and Pay Stations where relevant), will be shared with Facebook and Google Plus.
D. Other ways we may collect your Personal Information
We may collect your Personal Information in other ways, for further details on this please see the following additional information:
Promotions, games, prize draws and competitions
If you enter into a sweepstakes, contests, online games, prize draws, competitions or similar promotion ("Activities"), we may use the Personal Information you provide to administer those Activities. To administer such Activities we may require you to provide certain Personal Information, which may include, your name, username, password, email address, date of birth and contact details (e.g. email address, telephone number).
To the extent that the terms and conditions of any such promotion regarding the treatment of Personal Information about you conflict with this Privacy Statement, the terms and conditions of the promotion will prevail and we advise you to review any Activity specific terms carefully.
Subscriptions, blogs and newsletters
Where you subscribe to our promotional communications and newsletters we may collect Personal Information from you in order to enable us to provide this service to you. The Personal Information required will include your email address and telephone number. We will only provide such services to you in accordance with applicable laws and where you have expressly requested us to do so.
When you upload Personal Information to Our Website, App or Pay Stations
In addition to the above, we may collect such other Personal Information that you provide by uploading content (e.g. video or photos) onto our Website, App and/or Pay Stations. In such cases, the following Personal Information may be collected in order to publish the content on our Websites or App: your name, email address and any Personal Information in the content that you choose to upload. Where we collect such content we will only do so in accordance with applicable laws.
You may choose to invite friends to join our Website and/or App by sending invitation emails via our invite feature. In providing this service we collect and store the email addresses you provide so that we may send the invitation and reminders of the invitations.
4. How do we use your information?
We may use the Personal Information we collect for the following purposes:
The law allows us to use the Personal Information as set out above on the basis that we are acting in our "legitimate interests".
5. To whom do we disclose your information?
We will not disclose your Personal Information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your information to the following entities:
A number of our services give you the option and ability to upload and share certain Personal Information, such as, messages, photos, videos and other content. Any Personal Information that you choose to upload and share on a publically accessible profile (such as Twitter, Facebook or Instagram) may be viewed and accessed by others. As such, you should always exercise caution when using such ParkJockey Services.
We may share your Personal Information with our carefully selected business partners, including wireless carriers. These partners may use your Personal Information to provide you with ParkJockey Services you request, make predictions about your interests and may provide you with promotional materials, advertisements and other materials.
We use third party service providers to help us to administer certain activities and services on our behalf, such as fulfilling your purchases and transactions, processing credit card payments, sending postal mail and emails, sending text messages (SMS), providing advertisements, analysing usage of our Services, tracking effectiveness of our marketing campaigns, allowing users to connect to their social network, providing fraud checking services and customer support services. We may share Personal Information about you with such third party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third-party service providers we use:
- Email Service Providers – Cloud services from Google and Amazon Web Services are used to assist us in sending emails to you in accordance with your marketing preferences;
Social Network Providers
We may provide your Personal Information, such as your email address, to certain social networking providers so that they can help us display advertisements about our Services on your social network pages. We will only share your Personal Information with social networking providers in accordance with your marketing preferences and any applicable laws.
Third parties when required by Law or to Protect our Services
We will disclose your Personal Information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Services); to operate and maintain the security of our Services (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of ParkJockey, including enforcing any terms or agreements governing the use of our Services.
Other Parties in Connection With Corporate Transactions
We may disclose your Personal Information to a third party (or other ParkJockey Affiliate) as part of a reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of ParkJockey's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
Third party competition providers
We may disclose your Personal Information to third party sponsors of sweepstakes, contests, free prize draws, competitions and similar promotions. These third party providers will be identified to you prior to when you enter into any competition, sweepstake, prize draw or similar promotion.
Other Parties With Your Consent or At Your Direction
We may share Personal Information about you with third parties when you consent to or request such sharing.
6. What do we do to keep your information secure?
ParkJockey have put in place appropriate physical and technical measures to safeguard the Personal Information we collect in connection with our Services. However, please note that although we take appropriate steps to protect your Personal Information, no website, device, online application or transmission of data, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.
International Transfer of Data
The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside the European Economic Area ("EEA"), including but not limited to the United States of America or in any other country where ParkJockey or its affiliates, subsidiaries or service providers maintain facilities.
All Personal Information you provide to us is stored on our secure servers. ParkJockey is PCI-DSS compliant and any payment transactions carried out by us will be encrypted. Where we process payments, we do so through different merchant accounts. The merchant accounts we work with are: Braintree, PayPal, SIX Payment Services, Heartland, CreditCall, American Express Merchant Services, Adyen, WorldPay and Barclaycard Merchant Services. Where we have given you (or where you have chosen) a password that enables you to access certain services, such as you ParkJockey account, you are responsible for keeping this password confidential and we ask you not to share your password with anyone.
Using social media and forum features
Certain Services include social networking, chat room or forum features. You should ensure that when using these features that you do not submit any personal Information that you do not want to be seen, collected or used by other users.
7. Accessing your Personal Information and other rights you have
ParkJockey will collect, store and process your Personal Information in accordance with your rights under any applicable data protection laws. For further information about your rights, see below:
- Subject Access - you have the right to request details of the Personal Information which we hold about you and copies of such Personal Information.
- Right to Withdraw Consent – where you have consented to our processing of your Personal Information, you have the right to withdraw such consent at any time. In the event you wish to withdraw your consent to processing, please contact us using the details provided in section 14.
- Data Portability – you may, in certain circumstances, request us to port (i.e. transmit) your Personal Information directly to another organisation.
- Rectification – we want to ensure that the Personal Information about you that we hold is accurate and up to date. If you think that any information we have about you is incorrect or incomplete, please let us know. To the extent required by applicable laws, we will rectify or update any incorrect or inaccurate Personal Information about you.
- Erasure ('right to be forgotten') - you have the right to have your Personal Information 'erased' in certain specified situations.
- Restriction of processing – you have the right in certain specified situations to require us to stop processing your Personal Information and to only store such Personal Information.
- Object to processing – You have the right to object to specific types of processing of your Personal Information, such as, where we are processing your Personal Information for the purposes of direct marketing.
- Prevent automated decision-taking – in certain circumstances, you have the right not to be subject to decision being taken solely on the basis of automated processing.
Enforcing your rights
If you wish to enforce any of your rights under applicable data protection laws, then please contact us at email@example.com. We will respond to your request without undue delay and by no later than one month from receipt of any such request, unless a longer period is permitted by applicable data protection laws, and we may charge a reasonable fee for dealing with your request which we will notify to you. Please note that we will only charge a fee where we are permitted to do so by applicable data protection laws.
If you are concerned that we have not complied with your legal rights under applicable data protection laws, you may contact the Information Commissioner's Office (www.ico.gov.uk) which is the data protection regulator in the UK which is where ParkJockey is located. Alternatively, if you are based outside the UK, you may contact your local data protection supervisory authority.
8. Data Retention – How long we will store/keep your Personal Information
We will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted and/or returned to you in accordance with applicable law.
9. Third-Party Links and Products on Our Services
What are cookies?
Types of cookies we use
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Website Session ID
||This cookie is essential for our site to allow you to use our site in a way that makes your browsing experience more convenient for example by allowing you to log in to your account once and have access to your private pages thereafter. The cookie is also used to improve the performance of the site by remembering preferences like language.
||This cookie enables us to store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
Except for essential cookies, all cookies will expire after 24 hours.
11. Your Choices (e.g. marketing related emails or otherwise)
We and other ParkJockey affiliates may use your Personal Information (such as your contact details (e.g. name, address, email address, telephone number)) to send you marketing-related correspondence by email, telephone and/or text message (SMS) related to ParkJockey products and Services in accordance with your email and contact preferences in your ParkJockey account or as you otherwise agree to.
When you use our Services, contact our customer support representatives, create an account or profile, or subscribe to one of our Services, you may be given the opportunity to opt-in to (or where permitted by applicable law, opt-out of) the receiving of such marketing-related correspondence.
Where you have consented to us doing so, we do share Personal Information with third parties, such as a venue owners or parking asset management company (i.e. the company responsible for managing the car park or facilities), for the third parties’ marketing purposes.
We may also use your Personal Information to personalise and to target more effectively our marketing communications to ensure, to the extent possible, that any marketing-related correspondence is relevant to you.
To opt out of receiving marketing-related correspondence from ParkJockey, please click "Unsubscribe" from any marketing or promotional email or text message (SMS) you receive from us or any third party, such as a venue owner or parking asset management company (i.e. the company responsible for managing the car park or facilities), or email us at firstname.lastname@example.org.
12. Children's Personal Information
Who is a child?
ParkJockey considers a child to by anyone under the age of 16, or such younger age as may be specified by applicable data protection laws.
Do we collect Personal Information from children?
We do not knowingly collect or try to collect Personal Information from or about children without the consent of a parent or guardian. Where we do collect Personal Information from children, we will always use reasonable efforts to verify that consent has been given or authorised by the child's parent or guardian.
What do we do when children submit Personal information to us?
If we become aware that Personal Information that has been submitted to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:
- delete that Personal Information as soon as possible; or
- if deletion is not possible, we will ensure that this Personal Information is not used for any purpose, nor disclosed further to any third party.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. We will provide this notice by email or by posting notice of the changes on the ParkJockey Website, the App or through any relevant services.
14. Contact Us / Further Information